Terms of service
Terms of Service
Last updated: 08/01/2026
Welcome to Susleny. By accessing our website or placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General
These Terms of Service apply to all users of the website, including visitors, customers and anyone accessing our services. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
We reserve the right to update or change these terms at any time. Any changes will take effect immediately upon being published on this page.
2. Products & Services
Susleny offers food and drink products including, but not limited to:
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Baked goods (such as cookies and cakes)
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Coffee, matcha, hot chocolate and other beverages
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Fresh smoothies and juices
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Non-food items such as reusable straws or merchandise
All products are subject to availability and may be changed or discontinued at any time without notice.
3. Orders & Payments
All prices are listed in GBP (£) and include VAT where applicable.
Payments are processed securely via third-party payment providers. We do not store or have access to your full payment details.
We reserve the right to refuse or cancel any order if we believe it is fraudulent, incorrect, or in breach of these terms.
4. Collection, Delivery & Consumption
Food and drink items are intended for immediate consumption or appropriate storage after purchase. Once an order has been collected, delivered or consumed, responsibility for proper handling and storage passes to the customer.
Please refer to our Return & Refund Policy for further details.
5. Returns & Refunds
Due to hygiene and food safety regulations, perishable food and drink items cannot be returned or refunded unless faulty or incorrect.
Non-food items may be eligible for return in accordance with our Return & Refund Policy.
6. Website Use
You agree not to use our website for any unlawful purpose or in a way that could damage, disable or impair the site. You must not attempt to gain unauthorised access to any part of the website or its systems.
7. Intellectual Property
All content on this website, including text, images, logos and branding, is the property of Susleny and may not be copied, reproduced or used without prior written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Susleny shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
10. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms of Service, please contact us at: