Shipping policy
Shipping Policy
At Susleny, we aim to process and dispatch orders carefully and efficiently. Please read the information below before placing an order.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
During busy periods, processing times may be slightly longer. We will always aim to keep delays to a minimum.
Food & Perishable Items
For food and perishable products, including baked goods:
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Shipping availability may be limited due to freshness and food safety considerations
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Orders are prepared fresh and packed with care
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Once dispatched, responsibility for timely collection and proper storage passes to the customer
Please ensure that someone is available to receive perishable deliveries where applicable.
Non-Food Items
For non-food items such as reusable straws or merchandise:
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Orders are dispatched via standard postal or courier services
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Delivery times may vary depending on location and service selected
Delivery Times
Estimated delivery times are provided at checkout and are guidelines only. We are not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order size and weight
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Delivery location
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Selected shipping method
Any applicable charges will be clearly displayed before payment is completed.
Incorrect or Delayed Deliveries
If your order arrives damaged, incorrect, or does not arrive within a reasonable timeframe, please contact us within 48 hours of delivery with your order details.
We will review the issue and, where appropriate, offer a replacement or refund in line with our Return & Refund Policy.
Returns
Please refer to our Return & Refund Policy for full details regarding returns and refunds.
Contact Us
If you have any questions about shipping or your order, please contact us at: